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You can access Digita Panel from the link here. After becoming a member of our panel, you can review our demo and paid packages, and subscribe monthly/yearly by choosing one of the product packages that suits you.

It cannot be purchased by individual users. You must be actively working within a company. After becoming a member of our panel infrastructure, you can purchase products/packages suitable for the company you work for, we do not have any restrictions.

We provide free training to each customer who purchases a package, depending on the package and number of users they have subscribed to. If you would like to receive training in addition to these trainings, you can purchase as many training hours as you want, subject to a fee.

Subscriptions are initiated monthly/yearly. When you do not renew your current subscription and want to cancel it from your Panel account, you can cancel your current subscription.

You can restrict the access authorization of your staff who have left the organization by using the user deactivation feature. The data of the deactivated staff continues to be stored in the system.

There is no service you need to pay other than the monthly/annual subscription fee. There are only additional charges for requests such as additional users, additional companies, additional storage space, additional projects, and adaptation services outside of the package. VAT is not included in our service and product prices.

You can make payments with PayTR using the cash or installment payment option, make online payments with your bank or credit cards with the assurance of Iyzico, or transfer money using the Wire Transfer/EFT option.

Credit card information is not stored by us under any circumstances. All payment transactions are made securely with the assurance of Iyzico, PayTR. Our system is encrypted, if you want to store your card information, you can select the option "I want to store my card information" on the payment screen and store it with the assurance of Iyzico.

When you start your subscription via the panel, it is automatically renewed if you allow it to be renewed monthly. However, if you wish, you can also renew it manually every month.

There are multiple packages for the same product on Digita Panel, single and bundle. You can contact our Customer Success Specialists to support you in deciding on the appropriate package.

You can downgrade or upgrade your current package according to your requests and needs with the package switching feature. We recommend that you contact our Customer Success Specialists when changing packages.

Of course, you can upgrade your current monthly subscription to a yearly recurring subscription without any restrictions. You can also upgrade your current monthly package to a higher monthly package by upgrading the package.

In case of a package upgrade, the data you have inside will be automatically integrated into the package you are upgrading. Only the authorizations and features of the currently used system will be updated. The new modules and authorizations in the package you are upgrading will also be added automatically.

All of our products are web-based. Therefore, they do not require any installation. Users can access the system created for their institutions via a link belonging to their institutions.

After your subscription process is completed, our Customer Success team supports users with user training and training videos. You can start using the system actively after the training. In addition, you can receive support via e-mail from our Support Unit throughout your ongoing process.

Since our products are cloud-based software, you can access them from any internet-connected device and manage them from a computer, tablet or phone.

Since it is a cloud-based software, you can access it from any device connected to the internet. You can also manage it from a computer, tablet or phone. Thanks to the Adaptive Screen feature, the system automatically adjusts itself according to the screen size of the device you are logging in to, so users can easily use the systems from different devices.

Additional developments specific to you are covered by the adaptation / personalization service. However, since the products in the Ready-to-Use Solution Type are positioned in a standard infrastructure, some of the items you request may not be included in the adaptation service offered in this solution type. You can also evaluate our Corporate Project Solution Type, which offers a flexible infrastructure according to the scope of your needs.

The products/packages included in the Ready-to-Use Solutions include standard and advanced reports. If you request institution-specific reports and analyses, we can support you with the Customization Service after the scope of the requested work is determined and you approve the budget.

Your support requests are reviewed by our Support Unit during working hours (Weekdays between 09:30-12:00 / 13:00-18:00) and answered as quickly as possible in order of priority. In this context, Digita Panel customers receive free support for the service that is actively used via the TD.1 Level Support E-mail address.

We also have support services at different levels such as TD.2. Services at this level are subject to a monthly/annual recurring fee. We also have customers who actively receive these services from us. Priority support is provided to customers who benefit from our paid support packages.

Depending on the level of service received, support is provided by the Customer Success Officer and Support Unit, who are specifically assigned to the customer, via e-mail or phone & Whatsapp. In addition, technical support is provided during business hours via the Support Panel and Support E-mail address. Within the scope of the service; weekly coordination meetings are held with Customer Success Officers, and services are provided on issues such as training during the commissioning process and review of support requests.

You can benefit from Customer Success Service by choosing from different service packages such as Mail or Phone & Whatsapp. The service received is subject to a monthly/annual recurring fee. If you would like to receive support on the subject, we recommend that you contact our Customer Success Specialists.

All our systems work smoothly in all modern browsers.

Data is stored on Amazon servers. If the system will be located on Digita servers, Amazon Server Hosting Service must be purchased. This service is provided free of charge for rental products on Digita Panel.

Our server and database backups are taken separately on a daily basis by Amazon services and are stored securely by Amazon.

With Amazon Server Hosting Service, your data is hosted in the cloud on 10 different services. High-level backup and security service is provided. According to KVKK, data security is given importance and information is not shared. Data is hosted on Amazon's servers. If you wish, you can host your data on your own servers and use on-premise, but in order for the project to progress successfully, our software team must approve the on-premise structure to be established.

As Digita, we have been working remotely for about 4 years as per the Board of Directors Decision. We have ongoing active projects both domestically and internationally. For this reason, we conduct all our meetings remotely via video conference. We work with hundreds of people around the world whom we have never met face to face. In online meetings, our entire team can participate in the meetings as needed. Otherwise, we can be limited to 1 or 2 people. In this way, we can easily carry out our international projects as well as our domestic projects.

A separate account is defined for each user defined in the system according to the number of people in the package you subscribe to. Each user logs into the system with their own personal password and e-mail address.

You can update your account information as you wish from the My Account section on the Digita Panel.

If there is a program used in the current process, we can easily integrate the programs and make them talk to each other thanks to the system's infrastructure and ability to talk to 3rd party software.

APIs are not available in Digita Panel, but free Standard API Support is provided according to the product and package you choose. Once you share the APIs you want as a list with our team, the APIs selected from the library according to your needs are delivered to the relevant teams on your side.

If you proceed with the Ready to Use Solution Type, if the product you choose has Standard API support in its package, you can access the API library free of charge with the guidance of our teams. If you will be responsible for the integration, you will share the APIs you want as a list with our team, and the APIs selected from the library according to your needs will be delivered to the relevant teams on your side. If you want us to do the integration process and take responsibility, a separate integration project must be done.